Sagethumbs issue

Question

Hi,

I'm sure where to post, or let you know, but I have been having issues with Adobe Reader freezing. I scroll halfway down the page, and it freezes. Then it unfreezes and 2 seconds later it freezes again and when it comes out of the second freeze the top windows menu (where you can close the window) changes to an old XP looking menu.

I found out that this only happens when SageThumbs is installed. I tried it a few times. When Sage is uninstalled, Reader works normally. When Sagethumbs is installed, this happens every time.

AkanchhaS8194121 · Answer

Hi @DigiMarketer_Ren

Thank you for highlighting this to us and sharing your finding with us.

To further investigate this issue, would you mind sharing the following details with us

1- Take a screenshot of the Acrobat window where it looks like the old XP menu.

2- Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Share them by uploading them to cloud storage (any)

Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

3- Exact version of Acrobat and OS.

Open Acrobat>help>About Acrobat (Win)

Thanks,

Akanchha

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