Participant

Question

Save As Window Blank - Reg Fix

Hi

I work for IT support for multiple clients and several of them are experiencing the 'Save As Window Blank' issue.

I have the fix for this per user

" Edit > Preferences > General > Un-tick 'Show Online Storage when saving Files'"

This only resolves it on the single session and needs to be done for every single user

Is there a registry Key that can be changed to make this a 'Global' change?

This topic has been closed for replies.

Participant

The registry keys for Show Online Storage when opening Files and Show Online Storage when saving Files are in:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral]

Set "bToggleCustomOpenExperience"=dword:00000001

Set "bToggleCustomSaveExperience"=dword:00000001

Adobe Employee

Hello nathanm94,

We are looking at similar blank views issue, meanwhile as a workaround kindly follow :

If issue persist, please provide 5th and 6th information as requested in earlier reply.

-Thanks

Sunil Soni

Adobe Employee

Hi nathanm94,

Sorry for the inconvenience caused to you.

Please update the product via Help->Check for updates... and send us following information if issue still persist.

Product(Acrobat or Reader)
platform/OS information
Application version
Steps to reproduce the issue and Screenshot of Reader at that time
Screenshot of task manager while Reader/Acrobat and RdrCEF/AcroCEF processes are visisble.
Please install following registry settings to create the memory dump of the crashing application and share that dump file with us for debugging the issue. Shared Files - Acrobat.com

Please let me know if you need any help in finding out these information.

-Thanks

Sunil Soni

Participant

Product: Adobe Acrobat Reader DC

Version: 17.009.20044

Operating System: Windows Server 2008 R2 Enterprise

Please see screenshots of issue

Before making the change the save as window was blank

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