Saved as a PDF but the file isn't visible to access in File Explorer

Forum|Forum|1 year ago
August 2, 2024
2 replies
1634 views

I file save as to create a PDF (in MSWord) but then cannot see the file via File Explorer or Insert File through Adobe. If I go back to MSWord and go to File Save As again, I can see the file is there. It tells me the file already exists and do I want to save over. I can also see it through Teams and Sharepoint. So why can't I access through File Explorer or Adobe? This has been going for weeks now and it's slowing my work down. I had to shut down and restart this morning three times to get access to three files that I needed urgently to finish a job.

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radzmar

Community Expert

I don't see any relation to Acorbat Reader here. When your file explorer doesn't show the created files, there's already something wrong with your operating system. Maybe a prending update is waiting for a reboot or so.

creative explorer

Community Expert

@Kathryn24498874e50r in Microsoft Word, under Document Properties, you can 'Save preview picture with this document' — which means, 'you can see a thumbnail of the document.' Therefore, while in File Explorer, when you view files as icons, you SHOULD see a thumbnail preview of the document.

File - Properties

m

K

Kathryn24498874e50rAuthor

Participant

Thanks for that. But if I save as PDF, that option is removed. The problem exists with Save as PDF. If I am saving as a document there is no problem.

K.

creative explorer

Community Expert

@Kathryn24498874e50r interesting....because I tried again.

I created a new document
Went into File - Properties. Made sure 'Save preview picture with this document' is still checked.
Save As - Saved as a PDF
Went to my desktop, could see the thumbnail

So, in File Explorer...watch 'Fix Thumbnails Not Showing on Windows 11'

m

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