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michellej10356019
Participant
March 8, 2018
Answered

Saving does not work

  • March 8, 2018
  • 1 reply
  • 772 views

Hallo zusammen

Ich habe in letzter Zeit häufiger das Problem, dass der Acrobat Reader meine PDF-Files nicht speichern kann. Ich lege die Files jeweils im Finder ab. Wenn ich sie dann öffne und meine Kommentare den PDF-Folien hinzufüge funktioniert das Speichern für lang Zeit. Irgendwann kommt der Punkt, an dem ich speichern drücke und dann alle Folien weiss werden. Somit sind dann auch meine ganzen Kommentare gelöscht. Es kommt dann eine Fehlermeldung, die empfiehlt, dass das Dokument nochmals unter anderem Namen abgespeichert wird, was nicht funktioniert. An was liegt das? Dieses Problem hatte ich anfänglich nie, doch in den letzten Wochen immer wieder...

Vielen Dank für eine Antwort!

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Michellej,

Sorry for the delay in response.

Are you still experiencing the issue when saving PDFs?

Please check if the application is updated to the latest patch released.

Launch the application and go to Help > Check for updates.

You can refer this link Release Notes | Adobe Acrobat, Reader for information on recent updates available.

Try once to repair the application. In application, go to Help > repair installation.

If that does not help, try to recreate the preferences. Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

As you have mentioned that when you click on Save, the slides are white. Are you referring that the Save window opens as a blank white page?

If yes, then try the steps mentioned below:

- In application, go to Edit > Preferences > General.

- uncheck the box for "Show online storage when saving files".

- Click on the OK tab at bottom of the Preferences window.

Check if that makes any difference.

Let us know if the issue still persists.

We will be waiting for your response.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
May 1, 2018

Hi Michellej,

Sorry for the delay in response.

Are you still experiencing the issue when saving PDFs?

Please check if the application is updated to the latest patch released.

Launch the application and go to Help > Check for updates.

You can refer this link Release Notes | Adobe Acrobat, Reader for information on recent updates available.

Try once to repair the application. In application, go to Help > repair installation.

If that does not help, try to recreate the preferences. Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

As you have mentioned that when you click on Save, the slides are white. Are you referring that the Save window opens as a blank white page?

If yes, then try the steps mentioned below:

- In application, go to Edit > Preferences > General.

- uncheck the box for "Show online storage when saving files".

- Click on the OK tab at bottom of the Preferences window.

Check if that makes any difference.

Let us know if the issue still persists.

We will be waiting for your response.

Regards,

Meenakshi

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