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gigi_5852
Participant
January 10, 2025
Question

Saving PDF File from a program and receiving Cannot Display Document.

  • January 10, 2025
  • 1 reply
  • 368 views

Recently, when I save a PDF file through a program that I have on my Windows 11, I I receive a "Cannot Display Document". See screenshot image. The program saves the file where I intended it to, but doesn't open the PDF like it used to. Then when I go to the file location to open it. The PDF file doesn't open. I have to go to Task Manager to force close the Adobe Processes. After force closing, then I am able to open the PDF file from it saved location. This work around it timeconsuming. I don't know how to fix this and I don't know why it is happening.

 

I have tried uninstalling and reinstalling Adobe. I have tried Repair Installation within the Help Menu in the Adobe program.

 

I am using Adobe Acrobate Reader, 64-bit.

 

Can you help resolve?

 

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 10, 2025

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/

You don't say you are having a problem installing, so moved to the Reader forum

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gigi_5852Author
Participant
January 13, 2025

I couldn't see how to move this question or how to delete this question. I did add this question into what I hope is the area you suggested. It didn't seem much different but I tried. https://community.adobe.com/t5/acrobat-reader-discussions/saving-pdf-file-from-a-program-and-receiving-cannot-display-document/m-p/15087451#M113166

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