Saving PDF using the Edocs DM menu causes Reader to crash

Question

When saving a PDF file in Reader using the eDocs DM menu, reader crashes and closes without any error messages. The event viewer returns the following error:

Faulting application name: AcroRd32.exe, version: 24.2.20759.0, time stamp: 0x663fccd4
Faulting module name: edocsreader.api, version: 16.7.0.971, time stamp: 0x5deee504
Exception code: 0xc0000005
Fault offset: 0x00005ba4
Faulting process id: 0x4fd8
Faulting application start time: 0x01dad3cb2ec9ff28
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: c:\program files (x86)\adobe\acrobat reader dc\reader\plug_ins\edocsreader.api
Report Id: 69e1c15b-5486-4446-9355-9fdbb7655ad3
Faulting package full name:
Faulting package-relative application ID:

The edocsreader.api file is old from 2017. I am wondering if there's an updated api or another solution. Currently many in my organization are having this issue.

Thanks and have a great day.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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