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Participant
March 12, 2018
Question

SAYS I NEED AN ASIAN LANGUAGE FONT PACK. I AM NOT ASIAN

  • March 12, 2018
  • 2 replies
  • 4864 views

I just purchased a new Epson Workforce Pro WF-4720 printer. When I create a PDF file and click to open the file I get the following message:

A font package is required to correctly display this page. Check OK to direct your browser to download the add-on from adobe.com

When i clcik OK I get the following message:

Welcome to the Extended Asian language font pack for Adobe Acrobat Reader DC set up.

I AM NOT ASIAN. I speak and write in English.

How do i get rid of this message???

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    2 replies

    try67
    Community Expert
    Community Expert
    March 12, 2018

    It has nothing to do with whether you're "Asian" or not. Your scanner is using a font that's not available in your installation, so you're being prompted to install it. That's it. If you don't want that to happen contact Epson and ask for a solution.

    Participant
    April 30, 2018

    I had same issue.  Font download fails repeatedly so I can’t proceed. When I called Eoson, i was told to contact Adobe.

    Bernd Alheit
    Community Expert
    Community Expert
    March 12, 2018

    Did you install the language font pack?