Scanned document comes up blank saying I need to download font add-on

Suddenly when I scan a document and open it, it comes up blank with a message I need to download a font add-on.  When I click ok it takes me to the website.  The descripton says the add-on is for different languages.  Evidently it's an .msi file.  I already have an .msi file dated 2015. 

Help please.  Thanks in advance!