scanning and printing issue

Hi Carol

Hope you are doing well and sorry for the trouble. As described you are unable to scan or print after you have deactivated the Acrobat Pro .

- Would you mind sharing the application you are using to scan or print? Are you using Adobe Acrobat Pro DC or Adobe Acrobat Reader DC (Freeware application)?

- What happens when you try to print the PDF? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

Please logout of the Acrobat Pro DC and login into Adobe Acrobat Reader DC https://get.adobe.com/reader/ with the same Adobe ID and check if that helps.

You may also try the steps provided in the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

Regards

Amal