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Hello Timr,

We're sorry for the delayed response and inconvenience caused. What is the workflow you are trying to create the PDF? Are you trying to convert a document to PDF? What is the format of the original document?

What is the version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine and what is the version of the OS installed?

Try converting the document to PDF as Print as PDF, for steps, you may refer to Adobe article Print to PDF

Is it possible to share the source/original file and the converted file with us so that we can test at our end?

To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your observation.

Thanks,

Anand Sri.