Question

scroll function not working for reader when uploaded for e-signature

Forum|Forum|4 months ago
January 16, 2026
1 reply
140 views

Hi,

we have an ECR approval pdf set up with fields that contain text. If the field contains more text then the field size, a scroll object is visible near the text field. Here is the problem: when I have uploaded it (request for e-signatures) , only those with a Acrobat Pro version have the option to scroll in that field, not those with a standard Reader version. And most of my colleagues have the standard Reader version.

Once everyone has signed the document, and has received a copy in the mailbox, the scroll function is active again for those with the Reader version.

OS: Windows 11

Meenakshi_Negi

Legend

Hi Raymond@Nedap,

Thank you for reaching out.

If you are referring to the scroll function for the prefilled form field not working when the document is uploaded to Acrobat Sign. Could you please confirm how the document was sent and how it was opened?

If you can share the screenshot from both platforms, it will help us understand the workflow.

Thanks,

Meenakshi

R

Raymond@NedapAuthor

hi Meenakshi,

thanks for your quick response. In meantime I have done some testing with a colleague, to see if it is the browser ( Firefox, Chrome, Edge, etc ) no differences here. Then I have send the same file again for E-signature, to the same colleague, who had 2 laptops to test with; one with Acrobat Pro installed and the other with just the Acrobat Reader version. Both were working fine. So we could not reproduce this issue. We are heading towards the weekend, and most of my colleagues are out of the office or working from home. Monday we will plan a new test, but then with one or two who were claiming to have this issue.

I will come back to you with the results.

Have a good weekend, Raymond

T

Tariq Dar

Legend

Looks like things are running smoothly now, @Raymond@Nedap!

We look forward to hearing how the testing went with other users on your end. Have a nice weekend!

Best regards,
Tariq | Adobe Community Team

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