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Participant
August 22, 2017
Answered

[Search Function] search function problem in pdf file

  • August 22, 2017
  • 1 reply
  • 507 views

Hello,

I have a problem that the program turns off every time I look for certain characters within a pdf file.

In other words, 'searching function' and windows are in conflict.

- I'm using acrobat 2015 dc. I tried reinstalling, but I have the same problem.

- I also installed Acrobat Reader DC and found the same problem when I used 'Find Text' function.

Belows are Problem signature.

Problem signature:

   Problem Event Name: BEX

   Application Name: Acrobat.exe

   Application version: 15.6.30354.42847

   Application timestamp: 598b6035

   Error Module Name: StackHash_0a9e

   Error Module Version: 0.0.0.0

   Error module timestamp: 00000000

   Exception offset: 00000000

   Exception code: c0000005

   Exception data: 00000008

   OS version: 6.1.7601.2.1.0.256.4

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Jinol,

    As per above mentioned description, Acrobat is crashing when trying to search certain characters in a pdf, is that correct?

    Please try the troubleshooting steps suggested in the following link:

    Why did Adobe Reader start to crash when I search for words in a document???? My Adobe Reader says it is "up to da …

    Let us know how it goes.

    Shivam

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    August 22, 2017

    Hi Jinol,

    As per above mentioned description, Acrobat is crashing when trying to search certain characters in a pdf, is that correct?

    Please try the troubleshooting steps suggested in the following link:

    Why did Adobe Reader start to crash when I search for words in a document???? My Adobe Reader says it is "up to da …

    Let us know how it goes.

    Shivam

    Participant
    August 22, 2017

    Dear Shivam


    Thanks for your answer.

    I solved the problem!

    In contrast to the method shown above "link", I fixed the problem after unchecking the "Enable fast find" botton!

    Thank you,

    Jino

    Adorobat
    Community Manager
    Community Manager
    August 22, 2017

    Glad to hear that.

    Cheers!