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active_connoisseur59be
Participant
Oct 11, 2026 1:50 AM UTC
Answered

search index question

I had search index file that covered about 30,000 files. Files were local but also synced to OneDrive. The index worked as expected - fantastic resource. I recently changed to another OneDrive path. Now when I try to create a new search index i seem to get a random sampling of about 5000 files. Everything builds fine - its just 5,000 of the 30,000 though. Path lengths are not signficantly different. I'm using file paths directly on the computer - not in the cloud. Any ideas what the issue could be?

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Oct 16, 2026 4:09 PM UTC

    Hi active_connoisseur59be,


    Thank you for reaching out

    We are sorry to hear that you are experiencing an issue and for the delayed response.

    Could you please share the steps you use to create the new search index? It would be helpful if you could share a short video of the workflow to help with understanding.

    In the meantime, please refer to the information here: Create and manage an index in a PDF.

    Check if that helps.


    Let us know if you need any assistance.


    Thanks.

    Meenakshi

    View reply

    3 replies

    Passionate_Gem2755
    Participant
    Oct 19, 2026 9:29 AM UTC

    Sorry, posted twice by mistake. Please see my reply below.

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    Passionate_Gem2755
    Participant
    Oct 19, 2026 9:28 AM UTC

    One thing worth checking: is OneDrive set to Files On-Demand for the new folder? When files are online-only placeholders, they are not really stored on the PC, and an indexer may skip them even though they show in File Explorer. You could right-click the top folder and choose "Always keep on this device", wait for the sync to finish, then rebuild the index.

    Also, are you building the index with Catalog in Acrobat Pro? As far as I know, Reader can use an index but cannot create one.

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Oct 16, 2026 4:09 PM UTC

    Hi active_connoisseur59be,


    Thank you for reaching out

    We are sorry to hear that you are experiencing an issue and for the delayed response.

    Could you please share the steps you use to create the new search index? It would be helpful if you could share a short video of the workflow to help with understanding.

    In the meantime, please refer to the information here: Create and manage an index in a PDF.

    Check if that helps.


    Let us know if you need any assistance.


    Thanks.

    Meenakshi

    Translate
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