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Participant
December 26, 2017
Question

Seit 10 Tagen kann ich keine Bücher öffnen, es kommt die Meldung user unknown was kann ich tun

  • December 26, 2017
  • 1 reply
  • 286 views

Seit 10 Tagen kann ich keine heruntergeladenen Bücher öffnen. Es kommt die Meldung User unknown. Ich habe nichts geändert und weiss nicht woran das liegt.

Wer kann mir helfen

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    1 reply

    AkanchhaS8194121
    Legend
    December 27, 2017

    Hi Rosemarier,

    From the details shared above, I assume that you are trying to open a e-book using Adobe Reader DC app? Have you ever been able to open these books earlier?

    If yes, then you must try the repair the of application. Open app>Help>Repair Installation.

    However, you should use the Adobe Digital Edition which is a supporting application to open the Ebooks.

    You can download it form Adobe Digital Editions | Download

    Regards,

    Akanchha