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Mary31637490alis
Participant
August 12, 2023
Question

Selected Layers Not Printing

  • August 12, 2023
  • 2 replies
  • 1066 views

I am able to select layers as usual in Adobe Reader, but when I print those pages all the layers pring, not just the ones I selected. Is there a way to go back to the previous version in a Windows 11 machine?

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    abhisi
    Adobe Employee
    August 16, 2023

    Hi Mary31637490alis ,

     

    Sorry for the inconvenience caused to you. Could you please share the following information to investigate the issue.

     

    1) Please share the version of Acrobat you are using. You can check by following the below steps:

    Help (left top panel) > About Adobe Acrobat Pro

    2) Is SAVE INK/Toner is selected or not while printing. Please confirm. If yes then what's the behaviour when its not selected.

     

     

     

     

     

    3) Has the problem started happening recently, or has it been going on for a while.
    4) Is the issue happening with every PDF file or with some PDF files. Please share some PDF files.
    5) Is the issue happening every time, or is it happening intermittently?
    6) It will be great if you provide a video of the bug that’s happening at their end.
    7) Please go through the layer properties and check what is selected in the Print option. Make it prints when visible.

     

    Thanks,

    Abhishek Ranjan Singh

    M
    Mary31637490alisAuthor
    Participant
    August 16, 2023
    I saw a post where they deleted the app and re-downloaded it and it fixed
    the issue. I tried it and it worked.--
    *Have a wonderful day!*
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 16, 2023

    @Mary31637490alis 

     

    thanks for the update.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 12, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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