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v.rapp
Known Participant
June 8, 2023
Question

Send by email does not work with IMAP mail server

  • June 8, 2023
  • 1 reply
  • 2661 views

I have Acrobat Reader 2023.001.20174 installed in the office and on the home computer. In the office there's MIcrosoft Office Outlook, and "send by email" in Reader works as expected - it opens up new email with attached PDF file. 

At home computer, where there's no Office/Outlook, the default mail application is Windows 10 Mail, which works OK, and is configured for IMAP. Accordingly IMAP server is specified in Reader's settings under "Email accounts" In the past sending document by email from AR created draft email with the file attached in the IMAP draft folder. Now this does not happen - pressing the envelope icon in Reader quickly flashes the old email dialog, but it immediately disappears and gets replaced by Adobe Sign In dialog. If I sign in, the file gets shared in the cloud. 

Is there still a way to send the file via IMAP mail?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 13, 2023

    Hi @v.rapp,

     

    Hope you are doing well. Sorry for your experience in sharing PDF files using Email.

     

    When you click the window to share the file via email, can you check if the toggle button to share as the link is disabled or not (screenshot attached)?

    This should help share a file copy rather than getting uploaded to the cloud. 

     

    Hope this helps.

     

    -Souvik

    V
    v.rappAuthor
    Known Participant
    June 13, 2023

    The dialog you mentioned now very quickly flashes on the screen, it shows up and immediately disappears, so I can't change anything. Here's the video I made:

     

    V
    v.rappAuthor
    Known Participant
    June 13, 2023

    ...I should mention that even though you can see in the video the messages "socket connected", which indicate the process of saving the message in the IMAP folder, nothing is created in the IMAP folder, and there are no error messages in AR that anything has failed.

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