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S
slug-tiag
Participant
December 6, 2019
Answered

send document per mail

  • December 6, 2019
  • 3 replies
  • 1657 views

We have the following issue sporadically on a terminal server:

Sending a document per Mail (see attachment) causes a turning circle and adobe acrobat doesnt react anymore. Then Reader must be shut down bei taskmanager.

We use Adobe Reader 19.021.20056

 

Is this issue known? What can we do?

 

Regards

Sven

This topic has been closed for replies.
Correct answer AnandSri

hi slug-tiag,

 

We're sorry for the trouble you had, please install the latest update available for Adobe Reader DC 19.021.20058 Planned update, December 10, 2019 from the help of Adobe Reader > select check for updates, reboot/log-off if possible and check if Adobe Reader still freezes while sending the PDF file as an email attachment. 

 

Are you experiencing this issue while sending a specific PDF file or is it with all the PDF files?

What is the version of the OS/Server installed?

What is the version of the Office package installed?

 

Let us know how it goes and share your observations,

 

Thanks,

Anand Sri.

3 replies

S
slug-tiagAuthor
Participant
January 7, 2020

The issue appeard again now, the update didnt help enduring.


We have Windows Server 2019 Standard and Office 365 16.0.11328.20492 32bit.


Any new ideas?

AnandSri
AnandSriCorrect answer
Legend
December 12, 2019

hi slug-tiag,

 

We're sorry for the trouble you had, please install the latest update available for Adobe Reader DC 19.021.20058 Planned update, December 10, 2019 from the help of Adobe Reader > select check for updates, reboot/log-off if possible and check if Adobe Reader still freezes while sending the PDF file as an email attachment. 

 

Are you experiencing this issue while sending a specific PDF file or is it with all the PDF files?

What is the version of the OS/Server installed?

What is the version of the Office package installed?

 

Let us know how it goes and share your observations,

 

Thanks,

Anand Sri.

S
slug-tiagAuthor
Participant
December 18, 2019

With the latest Acrobat version this problem seems to be solved.

S
slug-tiagAuthor
Participant
December 12, 2019

Nobody any idea?

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