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olivierp28616525
Participant
January 3, 2018
Answered

Send file

Hello,

Since this morning, can not send a file by the button send by mail. It has no effect?
What to do ?

Thanks for your help

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    michaelm7180426
    michaelm7180426Correct answer
    Participant
    January 3, 2018

    this worked for me: (just found the answer myself and tried it)

    run a repair on Office/Outlook installation. reboot.  all back to normal.

    i.e.: go to settings, select office, select modify, select repair

    that did the trick for us

    View reply

    5 replies

    gadgetpig
    gadgetpig
    Participant
    January 4, 2018

    @michaelm71804266

    Thanks for your solution, it did work for one of my users. On another (myself) does not seem to recognize or work with Microsoft Mail UWP app set as default.

    In hindsight I think it's worth trying to reboot the affected PC first, before running outlook repair (since the repair forced a reboot)

    @michaelm7180426

    Do you have any users still affected by this, and can you try a simple reboot? And let us know if that alone was able to fix it?

    thnx in advance

    Translate
    michaelm7180426
    michaelm7180426Correct answer
    Participant
    January 3, 2018

    this worked for me: (just found the answer myself and tried it)

    run a repair on Office/Outlook installation. reboot.  all back to normal.

    i.e.: go to settings, select office, select modify, select repair

    that did the trick for us

    Translate
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 3, 2018

    Hi Olivier,

    I'm sorry about your troubles. To be able to help you, we would need to have more information on your system and Acrobat.

    Please state:

    • your OS and version
    • your Acrobat and version
    • your e-mail program and version.

    It would be also helpful to know if it is a stand-alone machine or of the computer is working in a networked environment.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    michaelm7180426
    michaelm7180426
    Participant
    January 3, 2018

    I'm having the same issue.  office 2013/outlook 2013, windows 10, reader Dc version 18 (latest update)

    worked fine yesterday

    windows 10 updated this morning & it stopped working

    network environment but each machine is a standalone installation of outlook and reader

    Translate
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