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wrkmpls
Participant
November 29, 2017
Question

Send file no longer working

  • November 29, 2017
  • 1 reply
  • 11607 views

I use Adobe Acrobat Reader DC.  When I create a.pdf, I have always been able to send it via email from Acrobat Reader.  Now, if I click "Send...email" or even try "Send...with tracking", nothing happens.  In "Send...with tracking, it creates a link, but when I click "Email the link", nothing happens.  I am using Windows-10 with Outlook 2010.  This has always worked before.  I even reinstalled & no change.  Thanks. [email id removed by moderator]

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    November 29, 2017

    Hi Wrkmpls,

    Please try following troubleshooting steps:

    1- Reboot the machine if you haven't already and see if that helps.

    2- If that doesn't work, check if an update is available for Reader, click Check for updates under Help.

    3- If step 2 doesn't work, go to Edit > Preferences > Security (Enhanced) > uncheck the box next to Enable Protected Mode at startup. Relaunch Reader and try again.

    Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

    Could you confirm dot version of Reader DC installed on the machine: Identify the product and its version for Acrobat and Reader DC​

    Thanks,

    Shivam

    W
    wrkmplsAuthor
    Participant
    November 29, 2017

    Thank you for your reply! Unfortunately, none of those steps resolve the problem. Clearly one of the recent versions has broken this previously-fine functionality. Here's the version:

      Adorobat
      Adorobat
      Participating Frequently
      November 29, 2017

      Could you please confirm dot version of Reader installed on the machine? 

      Also, try the troubleshooting steps given in the link given below:

      Attach to email option is not working | Acrobat DC, Acrobat Reader DC

      Let us know how it goes.

      Shivam

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