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Anonymous
January 22, 2018
Question

Send file to email Slowness

  • January 22, 2018
  • 1 reply
  • 390 views

Hello,

I am having extreme slowness when trying to use the send file feature to attach my PDF to an email. I will click the envelope and then the send file which will then open a new email with the file attached, it can take up to 30 seconds for this new email to pop up, during this time Adobe is unusable, it is frozen up. I have confirmed that both Office( I am using O365) and adobe is up to date. Any help with this is greatly appreciated. Thanks!

This topic has been closed for replies.

1 reply

Meenakshi Negi
Adobe Employee
Meenakshi Negi
Adobe Employee
February 15, 2018

Hi Dylanl,

Sorry for the delay in response.

Please try updating the application to the latest patch released on February 13, 2018.

Refer this link Release Notes | Adobe Acrobat, Reader for information on updates.

If you still experience the issue, please try repairing the application.

Launch the application and go to Help Menu > Repair installation.

Also, ty the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software

Check if that helps.

Let us know if you still experience the issue.

Regards,

Meenakshi

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