Skip to main content
N
NEIL314738090mw5
Participant
February 5, 2024
Answered

Send to Email Button Not Working

  • February 5, 2024
  • 2 replies
  • 2894 views

We run a Windows RDS environment with 4 app servers.

The app servers OS is Windows Server 2022, with all the latest updates installed. We use Microsoft Defender for anti-Virus.

 

We have Acrobat Reader (latest update) installed on all the app servers. 

We have M365 apps for Business (latest update) installed on all the app servers.

 

After the latest Acrobat Reader update, our users have noticed the send to email button is not working anymore.

When clicked, a grey box will appear and just hang below the button, if you click the send to email button again, an error popup will appear saying “Adobe has encountered a problem some features may not work as expected”. A learn more button is available, and once clicked, it takes you to an Adobe page with some troubleshooting steps. https://helpx.adobe.com/ca/acrobat/kb/acrocef-rdrcef-errors.html

 

In addition to completing all the steps in the page above, I have also tried the following:

Un-installed – > deleted Adobe Registry entries –> Rebooted – > Re-installed.

 

And unfortunately, the issue is still present.

Any insight or assistance somebody can provide would be greatly appreciated.

 

Thank you!  

    This topic has been closed for replies.
    Correct answer Someone-In-Galaxy

    After this it works now:

    1. Delete Acrobat Reader on the RDS-Server

    2. Rebbot

    3. Adobe Deinstallation Tool for Acrobat Reader - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com)

    4. Reboot

    5. Reinstall Acrobat Reader 32bit - Version 2023.008.20555

    6. Reboot

    7. Problem is fixed.....

    I think the reboods aren't raely nessessary, but I want to stay on the save way... 🙂

    Hope it helps...

    U.H.

    2 replies

    N
    NEIL314738090mw5Author
    Participant
    February 27, 2024

    The latest Adobe Reader update has now fixed this issue for us.

    However, had to un-install and re-install again beucase the update feature kept poping up with an error code. 

     

      S
      Someone-In-Galaxy
      Participant
      February 26, 2024

      Hello,

      we habe the same problem!

      2 RDS with Windows Server 2022

      Office 365 / Office LTSC Std 2021

      Acrobat Reader 2023.008.20555 - 32bit bzw. 64bit tested - same problem

      1 RDS with Windows Server 2016 - Acrobat Reader 2023.008.20555 32bit - No Problem!

      Antivirus: ESET

      Any idea?

      Thank you!

      U.H.

      S
      Someone-In-GalaxyCorrect answer
      Participant
      March 4, 2024

      After this it works now:

      1. Delete Acrobat Reader on the RDS-Server

      2. Rebbot

      3. Adobe Deinstallation Tool for Acrobat Reader - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com)

      4. Reboot

      5. Reinstall Acrobat Reader 32bit - Version 2023.008.20555

      6. Reboot

      7. Problem is fixed.....

      I think the reboods aren't raely nessessary, but I want to stay on the save way... 🙂

      Hope it helps...

      U.H.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices