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amrh30760777
Participating Frequently
July 31, 2018
Answered

Send & Track is Not Working

Hello

When I follow the link created by Send & Track, I receive the following error:

Page Not Found

Sorry but the requested page could not be found

    This topic is closed to new replies. Start a new post to keep the conversation going.
    AnandSri
    AnandSriCorrect answer
    Legend
    August 27, 2018

    Hi Amrh,

    I am sorry for the experience you had and for the late response, however, as I mentioned earlier, the issue is environment specific  and it cannot be reproduced in-house .

    As you mentioned that you are facing the issue with the latest version, I will report it to the Engineering team so that they can check and investigate more.

    I have sent you a private message with certain information, please check your email inbox, and share the details in private message.

    Thanks,

    Anand Sri.

    View reply

    11 replies

    fastway5FD0
    Participant
    May 25, 2021

    Hello Guys!

    I have the same reason,

    When I follow the link created by Send & Track,I receive the following error:

    Page Not Found,Sorry but the requested page could not be found

     

    Translate
    jackies22267222
    jackies22267222
    Participant
    September 18, 2018

    just something you can try...I was having this same exact issue.  We were on the phone with support from Adobe, and what happened in my case was we had 7 GB of data to use in the cloud.  I was at 7.2.  As soon as I deleted stuff from the adobe cloud mine worked again.. I hope this helps!

    Translate
    amrh30760777Author
    Participating Frequently
    August 27, 2018

    Hi Anand,

    I setup the latest version 2018.011.20058 and I am still getting the same error.

    I don't really know how things in Adobe work but you're unfortunately not helping at all.

    You disappear for three weeks until I send you another message and then you get back to me after 1 month to tell me to try a different browser or different OS or different version and then conveniently, a minute after your useless reply, the same guy marks your reply as useful.

    Translate
    AnandSri
    AnandSriCorrect answer
    Legend
    August 27, 2018

    Hi Amrh,

    I am sorry for the experience you had and for the late response, however, as I mentioned earlier, the issue is environment specific  and it cannot be reproduced in-house .

    As you mentioned that you are facing the issue with the latest version, I will report it to the Engineering team so that they can check and investigate more.

    I have sent you a private message with certain information, please check your email inbox, and share the details in private message.

    Thanks,

    Anand Sri.

    Translate
    amrh30760777Author
    Participating Frequently
    August 2, 2018

    Hi Anand,

    The issue happens with all PDF files.

    I tried this in three different networks and the same thing happens.

    I tried on Mac and Windows 7 machines and they both give the same error message.

    I tried using Firefox, Safari, and Chrome. Same error in all of them.

    I tried the link as you suggested both from Mac and iPad. Same error.

    I also tried to delete some files from my account. I thought the problem may be because my storage is full. But that did not work either.

    What else can I do?

    Thanks,

    Amr

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    amrh30760777Author
    Participating Frequently
    August 6, 2018

    Anand,

    Should I expect a reply from you or that's it?

    Translate
    AnandSri
    AnandSri
    Legend
    August 6, 2018

    Hello Amrh,

    We're sorry for the delayed response and inconvenience caused. The issue is not reproducible at our end and seems to be an environment specific.

    Please share the following details so that we can investigate and can assist you in a better manner:

    • Dot version of Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
    • Current operating system and its version.
    • The version of the Browser used.
    • If any security software installed, what is the version of it?
    • A sample file which is throwing the error message. To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message
    • Network connection i.e. wired or wireless.
    • Is the computer or other devices are behind a managed  network and is any group policy is applied?

    Thanks,

    Anand Sri.

    [Edited response]

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    AnandSri
    AnandSri
    Legend
    August 1, 2018

    Hello Amrh,

    We're sorry for the trouble you had with Adobe Send&Track service. Try opening the link in a different browser like Chrome or Firefox or Safari.

    It tried replicating the issue at my end, but I am able to open the file through the link I created and I am able to View and Download the PDF file.

    Is it specific to one PDF or with all the PDF files? Have you tried creating another link with a different PDF file? If not, please try.

    For testing purpose, connect the machine to a different network environment like a guest wireless network or mobile hotspot or try creating the link on your mobile device https://cloud.acrobat.com/send

    Is it a Mac or Windows machine and what is the version installed?

    You can also refer to Using Adobe Send & Track

    Let us know how it goes and share your findings.

    Thanks,

    Anand Sri.

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