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topgunpartz
topgunpartz
Participant
March 2, 2017
Question

Set Default Printer

  • March 2, 2017
  • 2 replies
  • 3893 views

With the new Reader, when you open a new PDF, it just opens another tab in the same instance of Reader. This is causing a problem for users who print to multiple printers.

We have a user who will print to a printer that is not his default, then open another PDF and when he goes to print it is still on the last printer he printed from; not his default. We are looking to find a way to have Reader always go back to the default printer.

This topic has been closed for replies.

2 replies

F
former employee
Known Participant
May 2, 2017

Hi Topunpartz,

This is definitely an @Adobe issue. Not only with Acrobat but all of @Adobe CC products. I have had the same problems and I have worked with support and done research of my own to correct this. I don't think anyone at Adobe even cares. I had two support cases open and they will only say that this is "a characteristic of the application". I am responding to your post because I have not found many discussions about this. But I really want to get the word out. I don't think anyone at Adobe realizes or even cares how big of an issue this is for the end user. In my case, this is a waste of resources and time when I print and a document goes to the incorrect printer. I personally will start looking at other less expensive alternatives to @Adobe products since it seems as if they do not care to hear the concerns of their customers lately.

S
sb116
Participating Frequently
March 2, 2017

Hi Topgunpartz,

Please refer to the help document in the link below for the same:

Change the system default printer

Let me know how it goes.

Thanks,

Supriya

topgunpartz
topgunpartzAuthor
Participant
March 2, 2017

No issues with System Default Printer. The default works if you close completely out of Reader. It is when you open a second PDF.

S
sb116
Participating Frequently
March 3, 2017

Hi Topgunpartz,

Please try resetting the application preferences.

Refer to the thread in the link below for the same and let me know how it goes:

How to reset Preference settings in Acrobat. 

Thanks,

Supriya

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