"show quick actions on text selection" - Slow performance and CPU spike

Question

Hi,

I have a habit of selecting text while reading a doc.

When I read a PDF from Adobe reader, I noticed slow performance (pause / halt / circling orb), and also a CPU spike,

It was the quick action menu that caused the issue.

I don't understand why it takes too long to show up and it always use 100% of one CPU core before displaying the quick action menu.

I disabled it from preference.

Version is 2023.001.20093.

I have AMD Ryzen 7 1700 with 16GB RAM.

AkanchhaS8194121 · Answer

Sorry for the delay in response. Are you still experiencing the same issue?

If yes, then please try the following suggestion:

1- Restart your computer once. If Acrobat's processes are running in the background, then close them from Task Manager

2- Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

3- If it still doesn't work, then change the following preferences setting:

Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

Thanks,

Akanchha

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