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J
Jacques2376336905kc
Participating Frequently
March 26, 2022
Question

Shut down of Acrobat when click on print

  • March 26, 2022
  • 1 reply
  • 2292 views

Hello
i downloaded last 64b version for windows10 in hope to solve the problem but its remain
no problem to open a PDF file but when i click print Acrobat shutdown without any message
Thanks for your responses
Bonjour,

j'ai chargé la dernière version 64b pour windows10 dans le but de corriger le problème sans résultat
aucun problème pour auvrir un PDF mais dès que je clique sur imprimer j'ai un plantage brutal d'Acrobat

même en cherchant sur les forums, je n'ai pas trouvé

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 30, 2022

Hi there

 

Hope you are doing well and sorry to hear that and the delay in response.

 

As described the application is crashing when you try to print the PDF. Is this an issue with a particular PDF file or with all the PDFs that you try to print? Please try with a different PDF file and check.  If the file is stored on a shared network/drive, please download it to your computer locally and then try to print it.

 

What is the version of the Acrobat DC and the OS you are using? To check the version of the application go to help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for Updates and reboot the computer once.

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

J
Jacques2376336905kcAuthor
Participating Frequently
March 31, 2022

Hi Amal and Thanks for the response,

I use the 2022.001.20085 / 64 bits and the problem remain with all files, all on my local computer, and with all origins: from scan by the same Ricoh  printer, or from Word, on even from my Access database
Actually i can use an alternative solution in openning the pdf file wih Word but there is some modifications and i don't get the origibal file

And, as i am the only one in my compagny, i have full admin rights 🙂 What can i do with that?

 

Kindly

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 31, 2022

Hi there

 

We are sorry to hear that.

 

Would you mind collecting the Adobe crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html , Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them with us via Document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation?

 

Regards

Amal

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