Si j'active "Reader Extend" sur un PDF. Fonctionne pour le reader gratuit mais pas pour le professionnel

Hello,

I apologize for the long delay, but I have a huge workload.
Things are quiet today, and I'm taking the time to reply to you.

Answers to your questions:

- Versions used:
  For my work, I use Adobe Acrobat Professional.
  I asked someone with the free version to test the document.

In both cases, see the screenshot for the versions

- Security:

  Regarding security, yes, I protected the document with a password.

  See the screenshot.

- Testing other documents:

  I haven't tested with other documents. I'll look into doing that.

- The problem:

  To understand the context:

  I created a medical form used by different categories of users.
  
  These can include:
  - Pharmaceutical companies
  - People working in the medical field
  - etc.

  Large companies don't mind using the professional version of "Adobe Acrobat Pro."
  However, smaller businesses or ordinary individuals can't afford the professional version and use the free version.

  This form is a document of about ten pages containing various fields of all types (text fields, lists, radio buttons, or checkboxes).
  Depending on certain business rules, the document's behavior varies. Some fields become mandatory, while others do not.

  Given the size of this document, it's possible that users may take several days to complete it.
  Therefore, they would like to be able to import data from their work into the document.

  Once the document is complete, they can check that all required fields have been filled in.
  If everything is correct, they can then sign and send their documents to the appropriate people.

  The problem:
  You absolutely need the professional version to do this job. With the free version, ... no!

  You might say: it's possible to activate the backup with the command:
   Menu    : File
   Sub-Menu: Save as Other/Reader Extended PDF/Enable More Tools (...)

I did it. At this point, this document no longer works with "Adobe Professional".
  The user can no longer import data. The command is not enabled.

  See screenshot.

  They can still perform other functions (export, print, and sign the document).

  Here's my problem.

  Do you have any solutions to suggest?

Thank you in advance for your eventual support.
Best regards
Andre

Hi there 

Hope you are doing well and thanks for reaching out and sharing your observation. 

We need some more infomation to better understand the issue:

• Which version of Acrobat are you using? Go to Help > About Acrobat and try updating the application to the latest version available. Go to Help > Check for updates and reboot the computer once.
• Are you applying any security settings or scripts in the form?
• Is this an issue with a particular PDF form or with all the PDF forms? Try with a differnet PDF and check.
• What exactly happens when Acrobat users try to save — do they see an error message? If yes, please share the screenshot of the same for more clarity. Also a small video recording of the steps you are taking and the issue as it occurs would be very helpful.

By default, Adobe Reader cannot save filled form data unless the PDF is Reader-enabled (extended).
When you enable Reader Extended features, it allows Reader users to save their data. However, this process adds usage rights to the PDF, and depending on how it's applied, it can sometimes cause unexpected behavior when reopening or re-saving in Acrobat.
 

Normally, enabling Reader Extended features should not prevent Acrobat users from saving files. If that’s happening, it could be because:

• The form is being re-saved in a way that removes or conflicts with usage rights
• The file is being edited after enabling Reader rights (which can invalidate them)
• There may be restrictions or compatibility issues in the form design (e.g., scripts, security settings)

Please try the steps below and see if that works:

1. Finalize your form completely in Acrobat Pro:

• Add all fields, scripts, validations, etc.
• Make sure no further edits are needed
• Save a master copy (for editing later)

2. Create a separate distribution copy
   Go to:
   File > Save As Other > Reader Extended PDF > Enable More Tools (includes form fill-in & save)
    
3. Do NOT edit the Reader-enabled file again, If you need changes, go back to the master file and repeat the process.

Hope this information will help

Regards

Amal