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davidn97746482
Inspiring
February 13, 2019
Answered

Sign-in for Reader

  • February 13, 2019
  • 5 replies
  • 1576 views

I was expecting to see "Sign-in" option in the upper right corner of Acrobat Reader DC so I could use my Export PDF.

But I do not see that on my Reader DC.

Should that "Sign-in" be there?

    This topic has been closed for replies.
    Correct answer davidn97746482

    Thanks for the response.

    Please try setting the value to 1 and let us know if that works for you.

    Regards,

    Poorvi


    I used the Adobe Cleaner utility to remove reader DC from the system. Then I re-installed Reader DC and the "Sign-in" function is now there.

    Issue closed.

    5 replies

    Poorvi Singhal
    Community Manager
    Poorvi SinghalCommunity Manager
    Community Manager
    February 14, 2019

    Hi,

    Sorry for the inconvenience caused. It seems you have have tuned out of all the services by the administrator.

    Can you please check the presence of the following registry:

    For 64-bit system:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

    For 32-bit system:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

    There would be a key "bUpdater" set to 0 at this location.

    Kindly let us know if see this key?

    D
    davidn97746482Author
    Inspiring
    February 20, 2019

    bUpdater =0x0000000

    Poorvi Singhal
    Community Manager
    Poorvi SinghalCommunity Manager
    Community Manager
    February 25, 2019

    Thanks for the response.

    Please try setting the value to 1 and let us know if that works for you.

    Regards,

    Poorvi

    T
    Test Screen Name
    Legend
    February 13, 2019

    Nevertheless, is it a company computer, who previously set up Reader for you?

    D
    davidn97746482Author
    Inspiring
    February 13, 2019

    Adobe was not on the computer before I installed it today.

    T
    Test Screen Name
    Legend
    February 13, 2019

    Is your copy of Reader installed by your company? If so, they may have disabled web services for security reasons.

    D
    davidn97746482Author
    Inspiring
    February 13, 2019

    I installed it today from a fresh download from Adobe.

    ~graffiti
    ~graffiti
    Legend
    February 13, 2019

    The "sign in" option won't be there if you are already signed in. Can you post a screen shot of the top right of your screen?

    D
    davidn97746482Author
    Inspiring
    February 13, 2019

    Yes I am signed in, but I can't get to Export PDF. It is not a menu choice.

    T
    Test Screen Name
    Legend
    February 13, 2019

    What exact version is shown in Help > About Acrobat Reader (something like 2016.123.55123)?

    D
    davidn97746482Author
    Inspiring
    February 13, 2019

    2019.010.20091

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