Sign in Loop in the French version of Adobe Acrobat std 2020

Question

When I try to open Adobe Acrobat Std 2020, Acrobat Licensing Application ask me to sign in.

After renseigning my e-mail, my password and my licence number, I'm back at the first step (asking me to sign in).

The Adobe Acrobat Std 2020 is a standalone version, not a Creative Cloud one.

I tried :

-Uninstall Acrobat std 2020

-Uninstall every Adobe software

-Clean the workstation with Adobe AcroClean

-Deleting folders "..\appdata\local\Adobe\OOBE" and "...\PogramData\Adobe\SLStore"

I've the same problem on a second workstation.

Only solution I've found is uninstall French language pack.

When Adobe Acrobat std 2020 is in English, I've no sign in loop.

OS: Windows 10 Professional

S_S · Answer

Hi @Dagon28729438oiqn,

Hope you are doing well. Sorry for your experience with Acrobat Standard 2020.

As mentioned above, you do not experience the Sign-in loop with the English version. Have you tried installing the language pack post the sign-in process of the application?

If you still experience the issue, try using the application on a New Admin user profile. You can reference the steps here: Create a local user or administrator account in Windows.

If the issue persists, please share the below logs for further investigation:

Collect and share Fiddler logs (networks logs): Capture Adobe Campaign SOAP traffic with Fiddler.

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html.

Look forward to hearing from you.

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded