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TimoSun
TimoSun
Participant
November 24, 2018
Answered

Sign In problem

  • November 24, 2018
  • 2 replies
  • 770 views

Hi I've just downloaded and installed Acrobat Reader today. My operation system is macOS Majove(10.14.1). I was trying to sign in on the application but it just keeps telling me this.

Access Denied

You no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error.


Please follow this link.

But this account can still sign in on the official website and I've tried the customer support but I didn't get what I need so can anyone tell me what should I do?

This topic has been closed for replies.
Correct answer AnandSri

Hello TimoSun,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums. The Adobe ID(email address) that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China. This is the reason you are getting the access denied message/error.

You may file a feature/service request using the following URL Feature Request/Bug Report Form

Thanks,

Anand Sri.

2 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
November 28, 2018

Hello TimoSun,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums. The Adobe ID(email address) that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China. This is the reason you are getting the access denied message/error.

You may file a feature/service request using the following URL Feature Request/Bug Report Form

Thanks,

Anand Sri.

TimoSun
TimoSunAuthor
Participant
November 29, 2018

Wow thank you so much for this, I got it now.

Just Shoot Me
Just Shoot Me
Legend
November 24, 2018

Are you sure it is Reader that is asking you to Sign In and mo OS X that is asking for the administrators password?

TimoSun
TimoSunAuthor
Participant
November 24, 2018

No not like that. There's a sign in button on the right of the Reader so I tried to sign in. The macOS X didn't ask for the administrator's password.

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