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Preferred Construction
Participant
July 11, 2012
Answered

Sign option is missing from my Adobe Reader X (10.1.3)

  • July 11, 2012
  • 2 replies
  • 72118 views

I am using Adobe Reader X (10.1.3) and have found that my Sign icon/option, that was once available, is now gone. When I bring down the drop down list under View then go to Show/Hide-Toolbar Items-File the Sign icon is not there. On the far right side of my command bar the options available are Tools and Comment. When I click on Tools my only options are Create PDF FIles-Export PDF Files-Send Files. While using this version of Adobe Reader X I have been able to sign documents now all of a sudden this option is gone. How can I restore the Sign option?

    This topic has been closed for replies.
    Correct answer Alec Molloy

    Have you tried it with different PDFs?

    Other than that, the only thing I can think of would be to reinstall Reader.

    2 replies

    K
    K_Nishida
    Participant
    June 13, 2013

    We had a user with the same problem and discovered it was related to her Windows profile.  I deleted/renamed the following two directories on the affected Windows XP machine:
    C:\Documents and Settings\%username%\Application Data\Adobe\Acrobat\10.0
    C:\Documents and Settings\%username%\Local Settings\Application Data\Adobe\Acrobat\10.0

    When our user relaunched Adobe Reader these directories were recreated and the Sign option appeared again.

    We haven't had a user with the same problem on a Windows 7 machine but I suspect renaming their equivalent directories under the user's profile may help.

      unportocal
      unportocal
      Participant
      August 26, 2014

      Dear K. Nishida,

      Thank you for your input.

      This worked for me with adobe reader XI & Win 7 but though the paths I folowed were more or less the ones indicated by you, I suppose I was redirected a few times to some different addresses.

      The folders I renamed:

      c:\Users\%username%\AppData\Local\Adobe\Acrobat\11.0

      c:\Users\%username%\AppData\Roaming\Adobe\Acrobat\11.0

      Regards,

      Victor

      Alec Molloy
      Alec MolloyCorrect answer
      Inspiring
      July 11, 2012

      Have you tried it with different PDFs?

      Other than that, the only thing I can think of would be to reinstall Reader.

      P
      Preferred ConstructionAuthor
      Participant
      July 11, 2012

      Yes I have, even the one I would normally be able to sign or add text to. I do notice the when I right click a document and look under Document Properties – Security it reads in the Document Restrictions Summary – Signing: Not Allowed. I not only can’t sign documents, but I can’t add text either. I tried reinstalling and it didn’t help so I tried uninstalling to then reinstall and it said that access was not allowed to uninstall the program. I then tried to Repair the installation and that didn’t help either.

      Alec Molloy
      Alec Molloy
      Inspiring
      July 11, 2012

      You are going to need to have administrator access to your computer. If you have an IT manager, go ask him for help reinstalling Reader.

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