Signature validation issue

Forum|Forum|7 months ago
August 14, 2025
2 replies
272 views

I have a document with multiple Entrust digital signatures. When the next person to sign opens the document, one of the existing signatures has an issue. This person does not have an option to sign the document. When I open the document, it does not show an issue with the existing signature. What is going on?

Security digital signatures and esignatures

MikelKlink

Participating Frequently

Does this happen for arbitrary PDFs signed by those Entrust identities or only very specific PDFs? Does this happen also for different sets of Entrust signers?

If possible, please share a PDF in the state that the next person cannot sign it any further.

MikelKlink

Participating Frequently

Do you both open the document using the same (most up to date) version of the same PDF viewer (Adobe Acrobat, I assume) as the next person to sign?

And which issue does that one existing signature have?

S

stacey_7471Author

Participant

No, he is opening on his own. There is a triangle with an exclamation point and it says "at least one signature has problems".

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