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robinab72845427
Participant
March 7, 2019
Question

Signing a PDF

  • March 7, 2019
  • 1 reply
  • 378 views

Hi

I am trying to sign off a contract I received. I am using Adobe Acrobat Reader DC. although it let me create my signatures but won't let them include in the pdf. it says "the operation failed because Adobe Acrobat Reader DC encountered an unknown error". Please help

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 22, 2019

    Hi Robinab,

    We apologize for the delay in response to your query. Are you still looking for the resolution to this or managed to find the solution by now?

    In case you are still haven't been able to sign the PDF you may check the following steps-

    As mentioned, you are able to create the Signature but can't add it to the PDF, does it happen with all the PDFs you are trying to sign or any specific one?

    • If its a one PDF then it must be the secured document, which doesn't allow you to sign it. You can check the document's propertied, Open PDF>right click "Document Properties">Security> Signing Allow or not.
    • If you are experiencing this problem with multiple PDFs, then you may update your Adobe Reader to the most recent version.

    Adobe Acrobat official update (19.012.20034) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates

    DC Release Notes — Release Notes for Acrobat DC Products

    Hope the latest patch has fixed this issue for you.

    Thanks,

    Akanchha

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