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royr1122866
Participant
April 13, 2017
Question

Signing in

  • April 13, 2017
  • 2 replies
  • 736 views

I receive the error code "AN ERROR OCCURRED WHILE SIGNING IN" repeatedly.  I have signed out and back in several times and receive the same error code.  I have also received a confirmation of my password and it still doesn't work.  HELP!!

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    2 replies

    ~graffiti
    ~graffiti
    Legend
    April 14, 2017

    What exact version of Reader are you using? Does it work when you try it here: https://cloud.acrobat.com/exportpdf ?

    R
    royr1122866Author
    Participant
    April 14, 2017

    Yes, this does work and is how I finally converted my PDF yesterday.  Why doesn't the open a PDF with Adobe Reader, click on TOOLS, sign in &  convert the PDF to a Word Doc   attempt work as it has for several years?

    Thanks for your help!

    ~graffiti
    ~graffiti
    Legend
    April 14, 2017

    I don't know. You still haven't said what exact version of Reader you are using. Go to Help>About Adobe Reader and get the version numbers.

    ~graffiti
    ~graffiti
    Legend
    April 13, 2017

    What are you signing it to and what steps are you taking to sign in? This is the Adobe Acrobat Reader forum. Reader doesn't require a sign-in but some add-ons for Reader may and many other Adobe products may.

    R
    royr1122866Author
    Participant
    April 14, 2017

    I open a PDF with Adobe Reader, click on TOOLS, sign in & attempt to convert the PDF to a Word Doc.  This is when I receive the error message "AN ERROR OCCURRED WHILE SIGNING IN" .

    Thanks for your help!

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