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R
Ronen Daniel
Participant
March 14, 2023
Question

Signing on a pdf

  • March 14, 2023
  • 1 reply
  • 634 views

i'm logged in to acrobat reader App on my laptop with my account and  i'm trying to sign on a pdf file, however once i'm clicking on the sign bottun, nothing happen.. the icon is with a color (not grayed out) but it is not letting me to sign.

this issue happen after i switched to a new laptop, on my old laptop it is still working fine

so i dont understand what is the issue.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
March 16, 2023

Hi @Ronen Daniel 

 

Sorry to hear about the trouble caused.

When you got the Acrobat Reader on your new laptop, did you download the fresh installer on the new laptop or copy it from the previous one?

There could be a possibility that the setup did not install correctly.

Hence, 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

 

Let us know if that works. 

Thanks,

Akanchha

R
Ronen DanielAuthor
Participant
March 19, 2023

Hello AkanchhaS.

 

Thank you for your reply.

the adobe acrobat reader was installed via. the Creative Cloud desktop app.

any way i will try to reinstall it following the info you sent,

thank you!.

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