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ana_c_silva
Participant
May 25, 2018
Question

Since the last update of the adobe acrobat reader, crashes after half an hour opened

  • May 25, 2018
  • 1 reply
  • 272 views

Desde a ultima atualização do  adobe acrobat reader DC, ele trava após ficar meia hora aberto e não dá para fechar o programa, as vezes chega a travar a computador e precisa forçar um deligamento para voltar ao normal. Utilizo o windows 10, não sei se o problema é a ultima versão do windows ou do programa em si.

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    May 28, 2018

    Hi Ana.c.silva,

    As per the issue description mentioned above, Acrobat Reader is crashing since last update, is that correct?

    Please try following troubleshooting steps:

    1- Reboot the machine if you haven't already and check.

    2- If that doesn't work, try repairing Reader using "Repair installation" option under Help menu, reboot the machine after repair and check.

    3- If issue still persists, try troubleshooting steps given in this help document: Troubleshoot errors, freezes | Adobe Reader | Windows

    Is there any error message you are getting when Reader crashes? Also, let us know dot version of Reader installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

    Let us know if you need any help.

    Shivam

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