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hansc83488839
hansc83488839
Participant
October 4, 2018
Answered

Since update 2019.008.20071 Share always asks about how to send an email

  • October 4, 2018
  • 3 replies
  • 3958 views

Since the above mentioned update Adobe Acrobat Reader DC will always ask - using a panel appearing to the right - how to send the attachment. The choices are either to use the "Standard email program (Microsoft Outlook)" or using "Webmail" - a choice which, btw, is not configured.

Settings för Email accounts is that Microsoft Outlook is selected as the only account as well as being the default.

This is a new behaviour introducing an unnecessary step each time a message is sent.

Is it possible to turn off DC displaying this panel and simply opening up a new message in the standard client assigned in the settings?

Surely it is only if a webmail service is registered that this choice should be displayed!

      This topic has been closed for replies.
      Correct answer arvindy

      Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

      Link : How to use the email icon to directly send file as attachment

      Please let me know in case of any concerns.

      Regards,

      Arvind

      3 replies

      H
      hiteshp47123880
      Participant
      September 1, 2020

      I too am facing the same issue - is there a workround?

        A
        Ana Schuett
        Participant
        April 23, 2020

        the How to use the email icon to directly send file as attachment link (https://helpx.adobe.com/acrobat/kb/send-email-attachment.html)  takes you to an error page. "Page Not found" i.e., does not work.  can you provide an updated link?

         

        Additionally, I completely agree with Hans.  The best working scenario would be that you let users choose what experience they want - if i want to collaborate, give me options, if i just want to send this as an attachment (which is the most widely utilized delivery mechanism and for many of us, the cloud collaboration is not recommended), then just give us a one click way to do it, just like other applications do it now.  Perhaps the article tells us how to do it, but right now, we can't figure out if it does.  Thank you!!!

        B
        Bianca Myddleton
        Participant
        April 24, 2020

        Agree having same issue. Can't email the PDF after I sign it, have to save then attach to an email. This is frustrating and your link does not work. This stopped working some months ago with an update. 

          AnandSri
          AnandSri
          Legend
          October 4, 2018

          Hello Hansc,

          The new unified Share experience empowers you to easily collaborate on documents across desktop, mobile, and web. Share a link to a PDF to view or comment on it. Or send it as an attachment.

          For detailed information about the new features, you may refer to Adobe article What's new in Adobe Acrobat DC

          We highly appreciate your valuable feedback to request a new feature or modifications in existing feature by filling the Adobe Feature request form  Feature Request/Bug Report Form

          Thanks,

          Anand Sri.

          hansc83488839
          hansc83488839Author
          Participant
          October 4, 2018

          Hi AnandSri,

          Thanks for your comment. I'm sure the idea behind the change of the "unified Share experience" has good intentions behind it, but in our case all it does is confuse our users and enforces an extra step in the process of sending a pdf document as an attachment. It is not highly critical as it's a question of having to click on the Continue button to move forward but with 20-30 events like per day that becomes quickly tedious and annoying.

          Is it your suggestion that I forward a comment requesting a modification of the "unified Share experience" to respect the setting of default email client and as long as no other methods to share have been set up or activated then the panel displayed is to be  suppressed and, as before a click of the envelope in Acrobat Reader DC will instead trigger the creation a new message in Outlook with the file pre-attached, to the Feature request location you include in your answer?

          Regards

          Hans

          A
          Adobe Employee
          arvindyCorrect answer
          Adobe Employee
          October 8, 2018

          Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

          Link : How to use the email icon to directly send file as attachment

          Please let me know in case of any concerns.

          Regards,

          Arvind

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