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Slow 3D rendering in Acrobat Reader DC

Forum|Forum|8 years ago
November 16, 2017
10 replies
44384 views

Hi,

I've created a PDF doc with a 3D annotation. When I open it in Acrobat Reader (v. 18.009.20044), 3D rendering performance is very poor. The Preferred Renderer is DirectX 9 in the Preferences but, in fact, I don't see any differences between Software and DirectX 9: rendering is very slow in both cases. BTW, I have only two options: DirectX 9 and Software, no OpenGL.

On the other hand, when I open the same file in Acrobat Pro DC, 3D rendering is much faster with the DirectX 9 renderer. When I select Software renderer in Acrobat Pro, the performance is the same as hardware or software rendering performance in Acrobat Reader (slow).

I've tested it on several PCs with different NVidia graphics cards (GeForce GTX 960, GeForce GTX 970, Quadro M2000M with the latest drivers, Windows 10) and got exactly the same result: Acrobat Pro is fast, Acrobat Reader is slow with respect to 3d rendering.

Is it because Acrobat Reader does not support hardware acceleration?

If it does, how can I enable it? Do I have to do something else in addition to selecting DirectX in the preferences?

Thanks,

Roman

This topic has been closed for replies.

Correct answer rayj249262

Hi All,

here is the Solution in German:

1. öffne NVIDIA Systemsteuerung

2. 3D-Einstellungen verwalten

3. Bevorzugter Grafikprozessor: Integrierte Grafiken

4. Übernehmen

The Problem: NVIDIA-Driver is not supported -> use internal GPU (e.g. Intel)

B

BhavnaNegi

Adobe Employee

With our latest release on 13th Aug 2019 , the issue reported by you has been addressed.

If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.

J

just2fast4u

New Participant

Hi,

I have the slow rendering problem, on a new workstation system (2 months old):

Intel Xeon E-2144G/3.6 GHz
64GB DDR4-2666
PNY 5GB Quadro P2000

and SSD in RAID system

Tried all recommendations from the community, which I could find - but no improvement.

I cannot switch to internal graphics. There is only the nVidia Quadro card in it.

The system should be powerful more than enough. What can I do?

Please advise

toybuilder

New Participant

1. Open NVIDIA Control Panel
2. Manage 3D settings
3. Preferred graphics processor: Integrated graphics
4. Apply
The Problem: NVIDIA-Driver is not supported -> use internal GPU (e.g. Intel)

This did not make any difference for me. 3D PDF's are slow and unusable now in Acrobat Reader.

Does Reader support GPU rendering? Or is that only available in the Pro version?

W

wolf_020287

New Participant

Hi Everyone,

Tried all the above settings none of them worked and then after some meddling inside the settings found a fix

1) In 3d and Multimedia options---> Tick on the box double sided rendering

2) In Preferred 3d pmi rendering mode---> Always render 3D PMI mode in front of model. (Instead of current...)

And you need to make sure you have your latest nvidia driver installed.

Hope this helps you

E

edwarsayegh

New Participant

Dears,

there is a solution that works with Adobe Reader DC

the problem is that Adobe Reader DC is not using your Dedicated GPU

to make it use it you have to follow the below steps

go to Edit>Prefrences>3D& muttimedia

make sure that preferred Renderer is DirectX 9

go to Edit>Prefrences>Security (Enhanced)

uncheck "Enable Protected Mode at startup"

uncheck "Enable Enhanced Security"

Restart the program and try it will now use Dedicated GPU and it will work Good

R

rayj249262Correct answer

New Participant

Hi All,

here is the Solution in German:

1. öffne NVIDIA Systemsteuerung

2. 3D-Einstellungen verwalten

3. Bevorzugter Grafikprozessor: Integrierte Grafiken

4. Übernehmen

The Problem: NVIDIA-Driver is not supported -> use internal GPU (e.g. Intel)

M

marct24022675

Participating Frequently

This issue is driving me nuts.

Last week the solution from rayj249262 worked for me. Now when I started work this week it doesn't anymore. I truly don't understand why Reader doesn't recognize my proper GPU instead of just the internal one and even that is spotty. Please help.

laacus5

New Participant

Some problem here.

Disabling "Enable Protected Mode at startup" works for me, but this cannot be the only solution you are offering. Have seen same problem on 6 different computers so far having different hardware software configurations. All using latest available adobe acrobat reader DC releases.

O

olivierc4365707

New Participant

Same problem - Lenovo ThinkStation P320 (i7-7700 3.6G) 16GB - Quadro P400 2GB - Win 10 64 Pro

Uninstall Adobe reader 18

Install Adobe reader 11

! Good !

Adorobat

Community Manager

Hi All,

Could you try installing the latest patch for Reader using "Check for updates" option under "Help" menu, You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

Also, check if an update is available for the Graphics card. You can check the same by going into the device manager or on the manufacturer's website.

Also, try replicating the issue in a new user account and check if this behavior continues.

-Shivam

terok96231739

New Participant

I had same issue, very slow and lagging 3D-pdf.

This setup works for me:

Preferences -> Security (Enhanged) -> unbox "Enable Protected Mode at startup"

kbar

Inspiring

Thanks terok96231739.

This security setting does seems to be the issue. However I do not know why having a hardware accelerated 3d view is a security issue.

I can't suggest to clients to disable their security settings. Hopefully I can find a work around somehow.

M

marcoc62700250

New Participant

Unfortunately it did not resolve in my situation. Today i saw&applied also an update from acrobat readere but no luck.

Also tried different Nvidia drivers, the same issue is present.

I

igor__grigoryev

New Participant

Hello,

Hell, I'm having same troubles. Problem have appeared recently. Opening and viewing models, which I created previously and those that worked fine by that time, now is a big pain, literally unbearable. Probably an update of Acrobat Reader or Windows caused this, I'm not sure.

Windows 10 Pro (1709) - Microsoft Windows [Version 10.0.16299.248]

Inspiron 7737 - GeForce GT 750M - Driver version 391.01 / Intel HD Graphics 4400, Driver version 20.19.15.4531

Adobe Acrobat Reader DC - Russian, ver. 18.011.20038

Adorobat

Community Manager

Hi Igor Grigoryev,

Sorry for the delayed response.

Please try removing Reader using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, download Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution , reboot the machine and check.

Thank You,

Shivam

M

marcoc62700250

New Participant

Hi all, i have the same issue and tried also with the suggestions but no luck.

My test PC is a Dell Precision 7520 with w10, Nvidia Quadro M2200 with 4GB GDDR5

It works fine on other older machines with w10 and also w7.

Maybe its a driver issue?

tiborf15101716

New Participant

Hi,

I have same problem. - Lenovo P50 i7-6820HQ - 16GB RAM - Nvidia Quadro M1000M 2GB / Intel(R) HD Grapnics 530

Windows 10 Pro

Adobe Acrobat Reader DC 18.009.20044.55097

Adorobat

Community Manager

Hi Roman,

As per above-mentioned description, when opening a pdf file with 3D content in it, rendering performance is slow in Reader, is that correct?

Would you mind sharing one of the pdf files with us to replicate the issue at our end? I have sent you a private message for the same, please check the inbox for the same.

Thanks,

Shivam

romanl69157724Author

New Participant

Hi Shivam,

That's correct, poor 3D rendering performance in Acrobat Reader, OK performance in Acrobat Pro.

I've emailed the PDF file.

Thanks,

Roman

Adorobat

Community Manager

Hi Roman,

Thanks for sharing the pdf file with us.

Could you please try uninstalling Reader by click Start menu > Apps and Features > click Adobe Acrobat Reader DC > Uninstall.

Reboot the machine.

Download Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Reboot the machine and try opening the file again.

Thanks,

Shivam

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