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jonathonr21308024
Known Participant
February 25, 2019
Answered

Slowness when typing in fillable PDFs

  • February 25, 2019
  • 2 replies
  • 12057 views

Hello,

We recently migrated a large group of users to a new Windows Server 2016 Terminal Server environment. Several of our users have reported a noticeable lag when typing in fillable PDFs while using Acrobat Reader DC; there is about a 5 to 10 second delay between typing and when the characters will fill in. Has anyone noticed this issue before and if so, what steps were taken to resolve?

Thanks in advance!

Jon

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Jonathonr,

    We're sorry for the trouble you had with Adobe Reader, what is the version of Adobe Reader you are using in which you are experiencing the lag issue while filling the PDF forms? To identify, please refer to Identify the product and its version for Acrobat and Reader DC

    Is it specific to one PDF form or with all the PDF forms?

    If it is specific to one PDF form, is it possible to share the file with us so that we can test it at our end? Share the file by direct/private message only How Do I Send Private Message

    For testing purpose, please disable the "Protected Mode at startup' and "Enhanced Security' from Edit menu of Adobe Reader>Preferences>Security(Enhanced)> uncheck these two options, click OK, restart the application and check.

    Note: Disabling the Protected Mode and Enhanced Security is only for testing purpose, please enable it back.

    Install the latest update of Adobe Reader 19.010.20098 from help>check for updates, reboot the machine if possible and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    2 replies

    AnandSri
    AnandSri
    Legend
    March 7, 2019

    Also, share a fillable PDF form as the current file you shared can be filled only by using Adobe Fill and Sign tool.

    Are you using Adobe Fill and Sign tool to fill the details as this does not contain any form fields.

    Thanks,

    Anand Sri.

    J
    jonathonr21308024Author
    Known Participant
    March 7, 2019

    We are not using the Adobe Fill and Sign tool. I shared the wrong file. I'm currently retesting with our users since I was unable to reproduce the issue and when I tested with another user, they couldn't either. I'll keep you in the loop on this.

    AnandSri
    AnandSriCorrect answer
    Legend
    February 25, 2019

    Hello Jonathonr,

    We're sorry for the trouble you had with Adobe Reader, what is the version of Adobe Reader you are using in which you are experiencing the lag issue while filling the PDF forms? To identify, please refer to Identify the product and its version for Acrobat and Reader DC

    Is it specific to one PDF form or with all the PDF forms?

    If it is specific to one PDF form, is it possible to share the file with us so that we can test it at our end? Share the file by direct/private message only How Do I Send Private Message

    For testing purpose, please disable the "Protected Mode at startup' and "Enhanced Security' from Edit menu of Adobe Reader>Preferences>Security(Enhanced)> uncheck these two options, click OK, restart the application and check.

    Note: Disabling the Protected Mode and Enhanced Security is only for testing purpose, please enable it back.

    Install the latest update of Adobe Reader 19.010.20098 from help>check for updates, reboot the machine if possible and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    J
    jonathonr21308024Author
    Known Participant
    February 26, 2019
    1. I checked the version and we are running the Continuous Release of Adobe Acrobat Reader DC, version 2019.010.20098.
    2. The issue appears to occur with all fillable PDF forms that users have encountered so far.
    3. See answer #2.

    I will post back with the results of the Protected Mode and Enhanced Security once I've had time to test with the user(s).

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