SMART board crashes with Adobe Acrobat DC Reader

Question

My old CD-Rom for my textbook series searches for Acrobat 6, but obviously this is quite old and no longer exists and the only program I can use is Acrobat DC Reader. I have Windows 10 on a PC and can use the programs for sometimes a sufficient amount of time, on my SMART board, but most of the time it crashes prematurely creating chaos in my classroom. Here's an example of what happens:

Amal. · Answer

Hi William_Hinman,

Thanks for reaching out. as described above, the Adobe Acrobat Reader DC crashes sometimes, correct?

We need some more information for a better understanding:

Is this a behavior with a particular file or with any PDF file you try to open?
Is the file present on a shared network or locally on your computer? Please try to download the file to your computer and try again.
What is the version of the Adobe Reader? To check the version of the application please us the help article - https://helpx.adobe.com/acrobat/kb/identify-product-version.html
Check for any missing updates and try updating the application. Go to Help > Check for Updates. To know more about the latest version available please use the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

You may also try the troubleshooting steps provide in the help article - https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Let us know how it goes

Regards

Amal

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