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maurice_57613645
maurice_57613645
Participant
April 30, 2019
Question

Snapshot Intermittent

  • April 30, 2019
  • 1 reply
  • 289 views

I hope someone can help,     Snapshot will only sometimes select it's hit and miss if I select a barcode from a page of barcodes it may copy once then never work again. I'm unable to consistently select from a page??? Help pls

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 9, 2019

    Hey,

    Sorry for reaching out to you after this long.

    As mentioned, snapshot hit and miss when selecting barcodes. Does it have the same behavior when selecting only text and images too?

    • Have you checked with a different document? If not, then please do test it.

    If yes, then install latest patch of Adobe Reader, Open Reader>Help>Check for update

    and for testing,

    • Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader

    Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

    Thanks,

    Akanchha

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