Snapshot not working since update 23.001.20174 was installed.

Question

Update to Adobe Acrobat Reader 23.001.20174 was installed on my pc last week. Since then when I click on the camera to take a snapshot, I still get the pop-up box that says it copied it, but when I go to paste that snapshot into any other doc (word or e-mail) it won't allow me to paste it. It's like it really didn't copy it.

Meenakshi_Negi · Answer

Hi Shelley29898032oxqw,

Thank you for reaching out.

As the snapshot option is not working, please try repairing the installation.

In Acrobat Reader, go to Help > Repair Installation. Check if that helps.

If not, try reinstalling the application using the following steps:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

Let us know if it still not works.

Thanks,

Meenakshi

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