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A
ABHINIT DHAWAN
Participant
June 25, 2020
Question

solution required for fault removing in Adobe Reader 9.0 -- CRASHAPP

  • June 25, 2020
  • 2 replies
  • 687 views

Hi,

 

Some PDF files do not open in our computer.

We have Adboe 9 installed.

 

The fault that crops up says --

Adobe Reader 9.0 has stopped.

-->Please check for an online solution.

--> Close the program

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 9.0.0.332
Application Timestamp: 4850f0a3
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.24545
Fault Module Timestamp: 5e0eb751
Exception Code: c0000005
Exception Offset: 00063269
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033
Additional Information 1: 67a0
Additional Information 2: 67a08da2ebf8307e1c141b52756bc0ca
Additional Information 3: b883
Additional Information 4: b8837dff7c25ce87b3f3a0a32aea1862

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Could someone please guide on what to do.....

 

Abhinit Dhawan

 

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 4, 2020

If you cannot use a newer version of Acrobat Reader you should at least update yours to 9.5.5, which is the latest 9.x version.

Go to the Help menu : Check for updates

 

 

Acrobate du PDF, InDesigner et Photoshopographe
T
Test Screen Name
Legend
June 25, 2020

I see you are in Windows 7. Support for Adobe Reader 9 finished 7 years ago. You are in no position to require any kind of solution. You are five versions behind, with many unfixed security issues. You haven't even put on the patches for Reader 9!

A
ABHINIT DHAWANAuthor
Participant
July 3, 2020

Thanks a lot for your repy.

 

Just to ake more clarity, your advice is to upgrade the Windows version or the Adobe reader version ?

 

 

T
Test Screen Name
Legend
July 3, 2020

Because computers are constatly under attack you should never run software that is past end of life. Acrobat 9 reached end of life in 2013, over 7 years ago!! Windows 7 reached end of life January 2020. So upgrade both.

 

But in the particular case of the problem, you say a solution is required for a problem with software when there have been six versions and over 100 fixes since your software... it is strange to demand a solution in such a situation.

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