Inspiring

Answered

Some files don't open in Acrobat Reader when using new interface

22 replies
2794 views
Translate

Hello everyone.

Windows 11. When I open PDFs containing annotations by double-click on it, Acrobat Reader window opens for a short while and disappears. This happens when I have new interface enabled. No problem with new look disabled.

What is wrong with the file?

Simple_Annot_2.pdf

S

sikatsok_1976Correct answer

Inspiring

Hi. I've just installed Adobe Acrobat Reader 64-bit 2026.001.21529. It seems this error has been solved.

S

sikatsok_1976AuthorCorrect answer

Inspiring

Hi. I've just installed Adobe Acrobat Reader 64-bit 2026.001.21529. It seems this error has been solved.

Translate

Meenakshi Negi

Community Manager

Hi sikatsok_1976,

Thank you for updating the thread. Glad to know the latest version resolved the issue for you.

Let us know if we can be of further assistance.

Thanks,

Meenakshi

Translate

J

jos_5359

Participant

Yes it looks like a crash in Acrobat related to displaying Text annotations.

Translate

AnandSri

Legend

Hello @jos_5359!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Please check for any pending updates of the Acrobat Reader app from the Menu > Help > Check for updates and install any available updates. Then, restart the machine and try again.

If the issue continues, please provide the following information: the current version of the operating system on your device, the version of Acrobat Reader installed, a sample PDF file, as well as the logs from the affected machine. To collect the logs, download the Log Collector tool and run it. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

Translate

S

sikatsok_1976Author

Inspiring

I'll do it. First, Adobe crash reporter never appears. So I used Windows error reporting. Checked for updates - none. OS Microsoft Windows 11 Pro 10.0.22631.
Adobe Acrobat Reader Continuous Release 2025.001.20474 64-bit.
Two crash dump files are created at the same time.
Acrobat.exe(1).17124.dmp
Acrobat.exe.17124.dmp
Each of them about 280MB. Zipped 155MB. I cannot attach them here (7zip not allowed, size too big. DMP not allowed as well). I'm attaching the file makes crash.

Thanks.

Translate

Minimal.pdf

S

sikatsok_1976Author

Inspiring

Update 2: I checked versions: 2025.001.20432 64-bit polish, 2025.001.20474 64-bit polish,2025.001.20467 64-bit english - same failure. But when Reader's window is opened while double-clicking PDF file - everything is fine.

Translate

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Translate

Acrobate du PDF, InDesigner et Photoshopographe

S

sikatsok_1976Author

Inspiring

Update. Opening Acrobat first, and choosing File->Open doesn't make problem. File opens.

Translate

T

Tariq Dar

Legend

Hi sikatsok_1976

Sorry for the troubled experience, and thank you for reaching out.
Are those files located on a Shared Drive, a network-mapped drive, or a cloud drive?

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

Then try again.

If the file is on any external drive or cloud drive copy the file locally and try again. Let us know how it works

~Tariq

Translate

S

sikatsok_1976Author

Inspiring

I tested regular disk drive C: or 😧 or network share. Both makes this error. Reader version 2025.001.20474 64-bit (polish).

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.