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nutmix5
Inspiring
November 28, 2017
Answered

some pdfs are shown as blank, and application wont start unless kill the dead ones first

  • November 28, 2017
  • 1 reply
  • 1093 views

Some pfs work, some dont. The ones which don't open work fine when viewed in the pdf previewer in outlook and also in chrome no problem, so its not the PDF, its that adobe reader has bugs.

Frequently, acrobat wont open any pdf, it wont open at all - nothing happens when you try to open an pdf (which has had the reader set as default)

When this happens,I open the task manager, and there are always many copies of "Adobe Acrobat Reader DC (32bit)" running. Always two copies per time I tried to open a pdf and the app not opening.  So currently I have around 20 copies of this task.

I kiill them all.

Then if I open a "good" pdf, the app launches and shows the pdf.   If I close the reader, there are no reader process left behind.

If I open a "bad" pdf, it launches and shows the blank page.  When I now close the app, it leaves 2x "Adobe Acrobat Reader DC (32bit)" running.

This is a HUGE problem as I need to open my invoices which are in PDF to see how much I need to pay, but cant.

I have just today downladed the reader for the first time on a win 10 64 bit machine.

Check for updates says "no updates available, installed: Adobe Acrobat Reader DC (18.009.20044).

I am not expecting any support from Adobe as I had to live with major bugs in lightroom for 2 years before they fixed them.  My solution is to uninstall Reader, and go back to using chrome for viewing PDFs.

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    1 reply

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    November 29, 2017

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

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