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dries9600
Participant
August 20, 2018
Question

Special characters (RDS Windows Server2012 R2)

Dear Support Team,

We are experiencing this issue for one of our end-customers where users are generating lots of PDF invoices/files from third-party software.

For some users (and not for all the invoices) sometimes the fonts in the PDF files are not displayed correctly (as seen in screenshot below).

If I copy and open the file in another session or PC the font is displayed correctly.

Adobe Acrobat Reader DC has the latest version installed: 18.011.20058

Adobe Acrobat Reader DC is installed on a RDS Windows Server 2012R2.

Language for non-Unicode programs is set to Dutch (Belgium) on this server.

Windows Display language is English (United States)

Further assistance would be appreciated.

Thanks,

Dries

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    4 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 20, 2018

    The issue is most likely with the software that generates the files. It's probably not encoding the text correctly.

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    dries9600Author
    Participant
    August 21, 2018

    Hello,

    Thanks for the feedback but it's not only with generating invoices trough third party software.

    Same problem occurs sometimes with for example opening e-mail attachments in PDF...

    Any further thoughts ?

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    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 21, 2018

    Can you share a sample file with us (via Dropbox, Google Drive, Adobe Send & Track, etc.)?

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