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bobbym13985762
bobbym13985762
Participant
October 15, 2018
Answered

Stop Reader from Updating completely

  • October 15, 2018
  • 1 reply
  • 495 views

Hello,

Im having alot of issues with the latest version of Adobe Acrobat Reader 19 and want to go back to 18. I can do this fine, however it keeps updating. I have stopped the Adobe updater service, and also the Adobe ARM service, as well as removed the scheduled task which the install creates, but it keeps updating. I have also changed the mode registry key to 0 (Do not download or install updates) This is on a Terminal Server so im not sure if its prompting other users to update and they are clicking ok, but I need any prompts to stop and for it to remain on 18 - Any ideas please?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Bobbym,

    We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    I have also shared some steps with your on direct message, please check your email inbox.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    October 16, 2018

    Hello Bobbym,

    We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    I have also shared some steps with your on direct message, please check your email inbox.

    Thanks,

    Anand Sri.

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