Submit Button On PDF Form Not Generating An Email

Question

Hi All,

There is a PDF form that a government department in my country has created which we need to use instead of emailing through attachements. I can fill it out all OK but when I hit submit nothing happens. It should generate a new email message to the government department with the form attached. This is for work and the deparment will not allow it to be sent any other way. Our I.T guy fixed it once before, but now we can't remember how he did it. I did two office updates and it's not working again. Something seems to be blocking it. I added my gmail account and it works, but I am not allowed to use it for work. Everyone else at work uses the same programs. It's very frustrating. We use Microsoft Outlook 2017 and

Adobe Acrobat Reader version 2024.003.20112 64-bit

I appreciate your help!

Heather

radzmar · Answer

Acrobat Reader uses Microsoft Outlook Messaging API (MAPI) for e-mail submissions. It maybe that your Outlook is not set properly for this API, so nothing happens when Reader uses it. You can set it via registry editor.  [HKEY_CURRENT_USER\SOFTWARE\Clients\Mail] @="Microsoft Outlook"

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