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kelleyg10222038
Participant
January 18, 2017
Question

subscription not recognized

  • January 18, 2017
  • 1 reply
  • 259 views

Good morning.  I currently have a subscription to convert Adobe docs to excel. When I try to preform this task instead of converting the document it brings me to the purchase page.  What needs to be done to resolve this issue?

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    1 reply

    ~graffiti
    ~graffiti
    Legend
    January 18, 2017

    Are you using Adobe Acrobat Reader DC or an older version? If DC, are you sure that you are logged in with the same account that you used to purchase?

    Does it work if you try and export here? https://cloud.acrobat.com/exportpdf

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