Suspicious activity

Question

Subject: Suspicious Password Reset Code from Unknown Local Number
 
Dear Adobe Support Team,
 
I am writing to report a suspicious incident that occurred during an attempt to reset my Adobe account password.
 
When I requested a password reset, I opted to receive the verification code via SMS. However, the code I received came from an unusual local Tanzanian number: +255 794 325 645, and the format was "##301475#*#"*, which is not typical of Adobe communications.
 
Despite this, I used the code and was able to log in, but I am now concerned about the security of my account and whether I may have been subject to phishing or SMS interception.
 
Kindly assist me in:
 
1. Verifying if this code was legitimately sent by Adobe.

2. Confirming if there were any unusual login attempts or access to my account.

3. Advising on any further security steps I should take.

I have since changed my password and enabled two-factor authentication.
 
Thank you for your urgent support on this matter.
 
Kind regards,
Fareed Seif
[P.I removed by moderator]

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Amal. · Answer

Hi there

Thanks for reporting this. I understand why this would feel concerning.

Adobe typically sends verification codes from short codes or official email addresses, not from local phone numbers like the one you mentioned. It’s unusual for a Tanzanian number to be used, so we recommend not trusting or using codes from such sources in the future.

To check for any suspicious activity, go to (https://adobe.ly/440jbjh), Under “Active sessions”, Check for the devices and browsers you're signed in to are listed below. If you see unfamiliar devices or locations, click "End session" and then change your password.

Since you’ve already changed your password and enabled two-factor authentication , that’s great and definitely the right step. Be cautious with links or codes coming from numbers or emails that don’t seem official.

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