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Question

Takes forever to download Acrobat Reader updates

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Hi,

I wanted to make changes to a PDF file.

When I clicked the edit button, I was prompted to download another version of Acrobat Reader.

So I accepted the terms and conditions. Then it started to download.

When I click on the "modify PDF" button again, I get a message like this (I translate from French): "Other tool components are being installed. We will notify you when you can use the tool."

This is absolutely ridiculous. It's 10:07 pm. The download must have started around 10:00 am.

Why is the download taking so long?

If anyone has any information on this, it would be appreciated!

Thank you very much,

Guillaume

L

Lively_dynamismf65f

Participant

Error message 30

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Monig

Participant

I am trying to download updates due to having massive issues with adobe lately and it says “installing update… writing system registry values.” But it is taking a very long time. I wouldn’t think an update should take so long. Should I cancel out?

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Amal Jaiswal

Community Manager

Hi @Monig

Hope you are doing well and sorry for the trouble.

The message "More tool components are being installed" in Adobe Acrobat means that a specific tool is waiting to download background files, or the installation is stuck due to an account, network, or cache error.

To fix this issue, try these quick steps:

Restart your computer and Adobe Acrobat
Sign out and sign back into your Adobe account or Creative Cloud
If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3GdW2C1 , reboot the computer and reinstall the application using the direct link https://adobe.ly/44tvPbQ; and see if that works.

~Amal

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I

irishjudah

Participant

Having the same issue for over a year.

None of the suggested fixes work.

I'm a paid subscriber and can't even access my tools.

This has been an issue since Adobe switched to Creative Cloud - I can only access my subscription while online. I don't want to upload certain things to the cloud, and I'm being forced to because Adobe also won't let you cancel your account without paying the whole thing. This is utter nonsense and a violation of our User Agreement.

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Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

When you see this message, it means that Acrobat is actively installing or updating the specific tools or components required to use the feature you're trying to access. This can happen when you first install Acrobat, when you update to a new version, or when you try to use a tool for the first time

Please try updating the app to the latest version 25.01.205XX, Go to Help > Check for updates and reboot the computer once.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3GdW2C1 , reboot the computer and reinstall the application using the direct link https://adobe.ly/44tvPbQ; and see if that works.

Let us know how it goes.

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E

Eternal11

Participant

I have the same issue!

can you pls help me i need to put a password on my document!

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AnandSri

Legend

Hello @Eternal11!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about your issue? Are you facing this issue while downloading Adobe Acrobat or the freeware Acrobat Reader Desktop? Are you on a Mac or Windows machine and what is the version?

Try the solutions from the following help articles, and let us know how it goes: https://adobe.ly/4jXWGlQ

https://adobe.ly/3YNmKro

Also, try the suggestions shared in the previous replies.

Thanks,

Anand Sri.

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V

Vanessa32777651aer9

Participant

Salut Guillaume, comment as-tu resolus? Je suis en train d'avoir le même probleme!

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T

Test Screen Name

Legend

Just make sure you understand this is NOT another version of Acrobat Reader. It's the paid-for Acrobat Pro, around $15 per month (commit for 1 year, $180, auto renew).

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Meenakshi_Negi

Legend

Hi Guillaume,

Thank you for reaching out, and sorry about the trouble.

It seems that you are trying to install Acrobat Pro DC. Please cancel or remove other installations and reboot the machine once.

Then install the application from this page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

Thanks,

Meenakshi

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Guillaume C.23588639mw49Author

Participant

Hi MeenakshiNegi,

Thank you for your answer.

Indeed, I'm trying to install Acrobat Pro DC.

I rebooted my computer. Then I tried the link you suggested.<

In the Creative Cloud Desktop, it says Acrobat DC is up to date.

But when I open it, in the top right corner, it still mentions that other components are being installed.

I even deinstalled and reinstalled Acrobat DC, but I'm not having much luck.

Am I doing something incorrectly ?

Thank you in advance.

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Meenakshi_Negi

Legend

Thank you for sharing the information.

Could you please share the screenshot of the message with us or a small video of what is happening?

Share the OS version on the machine.

- Meenakshi

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