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G
Guillaume C.23588639mw49
Participant
March 15, 2022
Question

Takes forever to download Acrobat Reader updates

  • March 15, 2022
  • 5 replies
  • 16275 views

Hi,

 

I wanted to make changes to a PDF file.

 

When I clicked the edit button, I was prompted to download another version of Acrobat Reader.

 

So I accepted the terms and conditions. Then it started to download.

 

When I click on the "modify PDF" button again, I get a message like this (I translate from French): "Other tool components are being installed. We will notify you when you can use the tool."

 

This is absolutely ridiculous. It's 10:07 pm. The download must have started around 10:00 am.

 

Why is the download taking so long?

 

If anyone has any information on this, it would be appreciated!

 

Thank you very much,

 

Guillaume

    5 replies

    I
    irishjudah
    Participant
    June 23, 2025

    Having the same issue for over a year.

    None of the suggested fixes work.

    I'm a paid subscriber and can't even access my tools.

     

     

    This has been an issue since Adobe switched to Creative Cloud - I can only access my subscription while online. I don't want to upload certain things to the cloud, and I'm being forced to because Adobe also won't let you cancel your account without paying the whole thing. This is utter nonsense and a violation of our User Agreement.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 24, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    When you see this message, it means that Acrobat is actively installing or updating the specific tools or components required to use the feature you're trying to access. This can happen when you first install Acrobat, when you update to a new version, or when you try to use a tool for the first time

     

    Please try updating the app to the latest version 25.01.205XX, Go to Help > Check for updates and reboot the computer once. 

     

    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3GdW2C1 , reboot the computer and reinstall the application using the direct link https://adobe.ly/44tvPbQ; and see if that works.

     

    Let us know how it goes.

    E
    Eternal11
    Participant
    May 14, 2025

    I have the same issue!

     

    can you pls help me i need to put a password on my document!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 14, 2025

    Hello @Eternal11!

     

    I hope you are doing well, and thanks for reaching out.

     

    Could you please share more details about your issue? Are you facing this issue while downloading Adobe Acrobat or the freeware Acrobat Reader Desktop? Are you on a Mac or Windows machine and what is the version?

     

    Try the solutions from the following help articles, and let us know how it goes: https://adobe.ly/4jXWGlQ

    https://adobe.ly/3YNmKro

     

    Also, try the suggestions shared in the previous replies.

    Thanks,

    Anand Sri.

    V
    Vanessa32777651aer9
    Participant
    October 7, 2023

    Salut Guillaume, comment as-tu resolus? Je suis en train d'avoir le même probleme! 

    T
    Test Screen Name
    Legend
    March 15, 2022

    Just make sure you understand this is NOT another version of Acrobat Reader. It's the paid-for Acrobat Pro, around $15 per month (commit for 1 year, $180, auto renew). 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 15, 2022

    Hi Guillaume,

     

    Thank you for reaching out, and sorry about the trouble.

     

    It seems that you are trying to install Acrobat Pro DC. Please cancel or remove other installations and reboot the machine once.

    Then install the application from this page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html. 

     

    Thanks,

    Meenakshi

    G
    Guillaume C.23588639mw49Author
    Participant
    March 15, 2022

    Hi MeenakshiNegi,

     

    Thank you for your answer.

     

    Indeed, I'm trying to install Acrobat Pro DC.

     

    I rebooted my computer. Then I tried the link you suggested.<

     

    In the Creative Cloud Desktop, it says Acrobat DC is up to date.

     

    But when I open it, in the top right corner, it still mentions that other components are being installed.

     

    I even deinstalled and reinstalled Acrobat DC, but I'm not having much luck.

     

    Am I doing something incorrectly ?

     

    Thank you in advance.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      March 16, 2022

      Thank you for sharing the information.

       

      Could you please share the screenshot of the message with us or a small video of what is happening?

      Share the OS version on the machine.

       

      - Meenakshi

       

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